English for Hospitality
English for Hospitality presents role-plays with the vocabulary needed for speaking about hospitality work in English. It focuses on activities common in international-class hotels worldwide.
The emphasis in English for Hospitality is to give all participants a chance to participant in customer service role-plays and written work in order to broaden their knowledge related to providing a 5 star service.
This program focuses on
Reception work
Restaurant and bar work
Answering the phone and taking messages
Writing short e-mails and letters
Dealing with guests’ problems
Explaining how things work
Giving directions inside and outside the hotel
Suggesting places to visit
The program’s objectives are to develop business conversational competency through:
Building confidence and motivation.
Developing holistic language awareness in the key areas of structure, register, pronunciation and lexis.
Activating critical thinking skills
Implementing active listening techniques.
Before a Guest Checks In
Taking a reservation by phone
Revising a Reservation
Suggesting alternative accomodation