English for Hospitality

English for Hospitality presents role-plays with the vocabulary needed for speaking about hospitality work in English. It focuses on activities common in international-class hotels worldwide.

The emphasis in English for Hospitality is to give all participants a chance to participant in customer service role-plays and written work in order to broaden their knowledge related to providing a 5 star service.

This program focuses on

  • Reception work

  • Restaurant and bar work

  • Answering the phone and taking messages

  • Writing short e-mails and letters

  • Dealing with guests’ problems

  • Explaining how things work

  • Giving directions inside and outside the hotel

  • Suggesting places to visit

The program’s objectives are to develop business conversational competency through:

  • Building confidence and motivation.

  • Developing holistic language awareness in the key areas of structure, register, pronunciation and lexis.

  • Activating critical thinking skills

  • Implementing active listening techniques.

Before a Guest Checks In

  • Taking a reservation by phone

  • Revising a Reservation

  • Suggesting alternative accomodation