Bagi seorang pekerja front desk hotel, interaksi antara resepsionis dan tamu hotel adalah hal yang sangat umum. Namun, bagi sebagian orang, terutama yang mungkin baru pertama kali menghadapi tamu hotel berbahasa Inggris, percakapan ini bisa jadi sedikit membingungkan. Artikel ini akan membahas beberapa skenario percakapan antara resepsionis dan tamu dalam bahasa Inggris, dari saat check-in hingga check-out, dan termasuk skenario-skenario seperti komplain dan perubahan reservasi.
1. Check-In Tamu Yang Sudah Memiliki Reservasi
Contoh 1:
Resepsionis:
“Good afternoon! Welcome to the Grand Hotel. Do you have a reservation with us?”
Tamu:
“Yes, I have a reservation under the name Smith.”
Resepsionis:
“Let me find your reservation. Yes, Mr. Smith, I can see your reservation here. You have booked a Deluxe Room for three nights, is that correct?”
Tamu:
“Yes, that’s correct.”
Resepsionis:
“Great! Could I have your ID and a credit card for the deposit, please?”
Tamu:
“Sure, here they are.”
Resepsionis:
“Thank you. Here is your key card. Your room is on the 5th floor, room 504. Enjoy your stay!”
Contoh 2:
Resepsionis:
“Welcome to Sunshine Inn! Do you have a reservation?”
Tamu:
“Yes, my name is Jessica Lee.”
Resepsionis:
“Alright, Ms. Lee. I found your reservation for a single room for two nights. Can I get your ID and a credit card?”
Tamu:
“Of course, here you go.”
Resepsionis:
“Thank you. Here is your room key, and your room number is 203. If you need any assistance, please don’t hesitate to call the front desk.”
2. Check-In Tamu Tidak Memiliki Reservasi
Contoh 1:
Resepsionis:
“Good evening! How may I assist you today?”
Tamu:
“Hi, I would like to check in, but I don’t have a reservation. Do you have any rooms available?”
Resepsionis:
“Let me check the availability for you. Yes, we do have a few rooms available. Would you prefer a standard room or a suite?”
Tamu:
“I’ll take the standard room.”
Resepsionis:
“Certainly. Could I have your ID and a credit card, please?”
Contoh 2:
Resepsionis:
“Hello! Welcome to Riverside Hotel. Are you checking in today?”
Tamu:
“Hi, yes. I don’t have a reservation. Do you have any rooms free?”
Resepsionis:
“Let me see… Yes, we have some rooms available. Would you like a single or double room?”
Tamu:
“A single room, please.”
Resepsionis:
“Great choice. May I have your ID and credit card for the check-in process?”
3. Tamu Menanyakan Fasilitas Hotel
Contoh 1:
Tamu:
“Good morning! Could you tell me more about the hotel amenities?”
Resepsionis:
“Of course! We have a gym, a spa, and an indoor swimming pool. Our breakfast buffet is served from 7 to 10 AM.”
Tamu:
“That sounds great. What time does the gym open?”
Resepsionis:
“The gym is open 24 hours a day. If you need help, just ask any of our staff.”
Contoh 2:
Tamu:
“Hi! I was wondering if you have any restaurant recommendations nearby.”
Resepsionis:
“Yes, certainly! We have a few excellent options within walking distance. Also, our hotel has a rooftop restaurant with an amazing view of the city if you’d like to try.”
Tamu:
“Fantastic! I’ll definitely check it out.”
4. Tamu Ingin Merubah atau Membatalkan Reservasi
Contoh 1:
Tamu:
“Hello, I have a reservation for next week, but I need to change the dates.”
Resepsionis:
“Let me assist you with that. What dates would you like to change to?”
Tamu:
“Can you move it to the week after?”
Resepsionis:
“I’ll see if we have availability. Please hold on a moment…”
Contoh 2:
Tamu:
“Hi, I need to cancel my reservation due to an unforeseen issue.”
Resepsionis:
“I’m sorry to hear that. Could I have your reservation number, please?”
Tamu:
“Yes, it’s 123456.”
Resepsionis:
“Your reservation is now canceled. If you need further assistance, feel free to contact us.”
5. Tamu Ingin Melakukan Check-Out
Contoh 1:
Tamu:
“Good morning, I’d like to check out, please.”
Resepsionis:
“Certainly! May I have your room number?”
Tamu:
“Room 501.”
Resepsionis:
“I’ll get your final bill ready. Here it is. Would you like a receipt?”
Contoh 2:
Tamu:
“Hello, I’m here to check out of room 309.”
Resepsionis:
“Let me finalize your bill. Here you go. Did you enjoy your stay?”
Tamu:
“Yes, everything was wonderful. Thank you very much!”
Resepsionis:
“We hope to see you again soon.”
6. Tamu Melakukan Komplain
Contoh 1:
Tamu:
“Hi, I’d like to make a complaint. The air conditioning in my room isn’t working.”
Resepsionis:
“I apologize for the inconvenience. I’ll have our maintenance team check it immediately. Would you like to move to another room?”
Tamu:
“Yes, that would be great.”
Contoh 2:
Tamu:
“Excuse me, I’m not happy with the housekeeping service in my room.”
Resepsionis:
“I’m very sorry to hear that. Could you tell me more about the issue so we can address it?”
Tamu:
“The room hasn’t been cleaned properly.”
Resepsionis:
“We’ll ensure this is taken care of and offer you a complimentary service.”
Dengan contoh-contoh percakapan di atas, semoga Anda dapat lebih memahami dan merasa percaya diri dalam berinteraksi di hotel. Interaksi yang baik dengan resepsionis dapat meningkatkan pengalaman menginap tamu Anda secara keseluruhan.
Baca Juga : 3 Contoh Percakapan Bahasa Inggris untuk Customer Service
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