Kemampuan berkomunikasi melalui telepon merupakan keterampilan yang esensial bagi seorang sekretaris, terutama dalam lingkungan kantor yang berbasis internasional. Berbicara dalam bahasa Inggris melalui telepon menjadi semakin penting, mengingat ini adalah salah satu bahasa global yang paling banyak digunakan. Dalam artikel ini, kita akan mengeksplorasi beberapa contoh percakapan telepon dalam bahasa Inggris yang dapat digunakan oleh seorang sekretaris.
Sebagai seorang sekretaris, ada beberapa situasi umum di mana komunikasi via telepon dilakukan, seperti menerima telepon masuk, menjawab pertanyaan, menyampaikan pesan, dan mengatur janji. Berikut ini adalah lima contoh percakapan telepon yang sering terjadi di dunia kerja.
Contoh 1: Menerima Telepon Masuk
Penelepon: “Good morning, is this Smith & Co.?”
Sekretaris: “Good morning, yes, this is Smith & Co. How may I assist you today?”
Penelepon: “I’d like to speak with Mr. Johnson, please.”
Sekretaris: “Certainly, may I know who is calling, please?”
Penelepon: “This is Mary from ABC Corp. We have a scheduled conference call later this week, and I need to discuss some of the details with him.”
Sekretaris: “Thank you for the information, Mary. Mr. Johnson is currently in another call. Would you like to wait a moment, or should I take a message and have him call you back?”
Penelepon: “I don’t mind waiting if it won’t take too long.”
Sekretaris: “Sure, I can put you on hold for a brief moment. Please hold on.”
Setelah beberapa saat…
Sekretaris: “Thank you for holding, Mary. I’ve just spoken with Mr. Johnson. He’ll be free in about five minutes. Would it be alright if he calls you back then?”
Penelepon: “Yes, that would be fine. Thank you for your help.”
Sekretaris: “It’s my pleasure, Mary. Can I just confirm your contact number?”
Penelepon: “Certainly, it’s 555-342-6778.”
Sekretaris: “Great, I’ll ensure that Mr. Johnson contacts you shortly. Thank you for your patience, Mary!”
Penelepon: “Thanks again, have a wonderful day!”
Sekretaris: “You too, goodbye.”
Contoh 2: Menjawab Pertanyaan Dari Telepon
Penelepon: “Hello, is Mr. Johnson available?”
Sekretaris: “Hello, I’m afraid Mr. Johnson is in a meeting at the moment. Can I take a message for you or would there be a specific time you’d like to call back?”
Penelepon: “Could you let me know when he might be available?”
Sekretaris: “Certainly, let me just take a look at his schedule. One moment, please… Yes, Mr. Johnson will be available after 3 PM today. Would you like to schedule a callback?”
Penelepon: “3 PM works for me. Could you let him know that Tom from the marketing department called?”
Sekretaris: “Certainly, Tom. May I know if there is any specific matter you’d like him to prepare for this call?”
Penelepon: “We need to finalize the details for the new campaign launch. Just a follow-up to our last meeting.”
Sekretaris: “Got it, I’ll relay the message to Mr. Johnson and make sure he is aware of the agenda for your call.”
Penelepon: “Perfect, thank you for your assistance.”
Sekretaris: “You’re most welcome, Tom! Have a great day and we’ll make sure your call goes smoothly.”
Penelepon: “Thank you, goodbye!”
Sekretaris: “Goodbye!”
Contoh 3: Menyampaikan Pesan Dari Penelepon
Penelepon: “Hello, could I speak to Ms. Sarah?”
Sekretaris: “Hello, I’m sorry, Ms. Sarah is currently out of the office. Could I help you in any other way or would you like to leave a message?”
Penelepon: “Yes, sure. Please tell her that John from Tech Solutions called regarding the software update. There’s a little change in the deliverables.”
Sekretaris: “Alright, John. Could you elaborate on that so I can ensure to convey the message accurately?”
Penelepon: “Certainly, we’ve moved the deadline to an earlier date, so we need her feedback on the initial draft by the end of this week instead of next week.”
Sekretaris: “Got it, John. I’ll make sure to let Ms. Sarah know that the feedback for the software update is needed by the end of this week.”
Penelepon: “Yes, thank you. Also, could she give me a call once she reviews it? It’s rather urgent.”
Sekretaris: “Of course, I’ll add that to the message. Do you want her to use the number we have on file?”
Penelepon: “Yes, the same number will be fine. Thank you for your help.”
Sekretaris: “It’s no trouble at all, John. Have a great day!”
Penelepon: “You too, goodbye.”
Sekretaris: “Goodbye, John.”
Contoh 4: Menjadwalkan Pertemuan Lewat Telepon
Penelepon: “Good afternoon, can I make an appointment with Mr. Brown?”
Sekretaris: “Good afternoon, let me check his schedule for you. May I know the purpose of the meeting, so I can allot the appropriate amount of time?”
Penelepon: “It’s about the quarterly financial review, and I believe it might take about an hour.”
Sekretaris: “Thank you for letting me know. Mr. Brown has an opening next Wednesday at 3 PM. Does this timing work for you?”
Penelepon: “Yes, Wednesday at 3 PM is perfect. Could you also confirm which reports we need to bring along?”
Sekretaris: “Certainly, you would need the quarterly income statement, balance sheet, and the cash flow analysis. Let me make a note to send you the confirmed list via email.”
Penelepon: “That would be helpful. Also, will this meeting be in-person or via a conference call?”
Sekretaris: “It’s currently scheduled as an in-person meeting at our main conference room, unless you’d prefer otherwise.”
Penelepon: “No, in-person works great. Thank you so much for your assistance!”
Sekretaris: “You’re welcome! I’ll email you all the details and the necessary documents required. Have a great day ahead!”
Penelepon: “Thank you, you too!”
Sekretaris: “Goodbye!”
Contoh 5: Mengatasi Keluhan Lewat Telepon
Penelepon: “Hello, I’d like to lodge a complaint about the late delivery of our order.”
Sekretaris: “I’m very sorry to hear about the inconvenience, could you please provide me with your order number and any other details so I can assist you in resolving this matter?”
Penelepon: “The order number is #56789, and it was supposed to be delivered yesterday. This isn’t the first time we’ve faced delays, and it’s causing disruption in our workflow.”
Sekretaris: “I understand how frustrating this must be, and I’m truly sorry for the repeated inconvenience. Let me look into this right away and see what the hold-up is.”
Sekretaris: “After checking with the logistics, it appears there was a delay with the shipping carrier. They assured us that the order will be delivered by tomorrow morning. I will ensure to monitor this personally.”
Penelepon: “Thank you for the update. It is really important that we receive it on time tomorrow, as it affects our production.”
Sekretaris: “I absolutely understand. I’ll make sure to follow up first thing in the morning to confirm the delivery status and reach out to you.”
Penelepon: “I appreciate that. Could I receive a confirmation email once it’s dispatched?”
Sekretaris: “Certainly, I’ll ensure you receive an email notification with all the details once it’s dispatched and on its way to you.”
Penelepon: “Thank you for your help and for keeping me informed.”
Sekretaris: “You’re welcome, please don’t hesitate to contact us if you need further assistance. Have a wonderful day.”
Penelepon: “Thank you, goodbye.”
Sekretaris: “Goodbye.”
Demikianlah contoh percakapan telepon yang lebih panjang dan detail yang biasa dilakukan oleh sekretaris dalam berbagai situasi di kantor. Dengan latihan dan pengalaman, komunikasi Anda pun akan semakin lancar dan profesional.
Baca Juga : Tips Percakapan Telepon Bahasa Inggris untuk Bisnis Beserta Contohnya
Tingkatkan Kemampuan Bahasa Inggris Karyawan Anda Bersama English Today
Apakah Anda seorang pemilik bisnis yang ingin meningkatkan keterampilan bahasa Inggris karyawan Anda? English Today menawarkan program pembelajaran yang dirancang khusus untuk kebutuhan perusahaan Anda. Dengan metode yang interaktif dan inovatif, karyawan Anda akan mendapatkan pelatihan yang efektif untuk berkomunikasi dalam bahasa Inggris secara lebih percaya diri dan profesional. Kami memahami bahwa setiap perusahaan memiliki kebutuhan yang unik, oleh karena itu program kami dapat di sesuaikan dan dioptimalkan untuk mencapai tujuan spesifik perusahaan Anda.
Melalui English Today, kami berkomitmen untuk membantu perusahaan Anda menjadi lebih kompetitif di pasar global. Dengan meningkatkan kemampuan bahasa Inggris tim Anda, bisnis Anda dapat membuka lebih banyak peluang untuk menjalin komunikasi yang efektif dengan klien internasional dan memperkuat jaringan global. Investasikan dalam pengembangan keterampilan karyawan Anda hari ini agar perusahaan Anda dapat berkembang lebih pesat dan mencapai kesuksesan bisnis yang lebih besar di masa depan.
