English for Hospitality
Master English for hospitality with confidence and professionalism together with English Today
English Training for Hospitality Employees by English Today
Delivering excellent service in the hospitality industry is essential. With English Today’s Hospitality English Training program, your employees and team will gain the skills to communicate more effectively with international guests.
A2+
CEFR Level A2+ (Pre Intermediate)
15
Topics
Who Is This Training Program For?
This program is designed for professionals in the hospitality industry who want their employees, staff, or team members to improve their English communication skills. With a carefully structured curriculum focused on hospitality, this program prepares participants to upgrade their English and compete on a global level.
Trusted by leading institutions and companies, English Today is the choice for those who want reliable and practical results.
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What You Will Learn in This Training
Even though preparing and delivering presentations in English can be challenging, with English Today you will gain deep knowledge and confidence in hospitality-related communication, including:
English communication skills for hospitality
.
How to serve international guests
.
Professional speaking techniques
.
Strategies for handling international guest complaints
.
Reception and front desk service
.
Restaurant and bar operations training
.
Topics Covered in This Program
01. Before Guest Check-In
- Taking reservations by phone
- Revising guest bookings
- Suggesting alternative accommodations
- Meeting hotel representatives at the airport
02. Guest Check-In
- Welcoming guests with and without reservations
- Completing registration forms
- Escorting guests to their rooms
- Handling dissatisfied guests
03. Hotel Services
- Parking guest vehicles
- Housekeeping – managing room issues
- Room Service – taking orders
- Receiving messages for guests
04. Restaurant Services
- Taking restaurant reservations by phone & walk-ins
- Explaining when no tables are available
- Seating guests and taking food orders
- Serving food & wine and handling payments
05. Handling Guest Issues
- Arranging medical assistance for guests
- Dealing with noisy or disruptive guests
- Advising guests on using safe storage
- Reporting guest problems
05. Guest Check-Out
- Preparing for departure
- Processing check-outs – resolving billing disputes
- Currency exchange
- Guest experience – leaving the hotel

Training Outcomes
After completing English Today’s Hospitality English Training, participants will be able to:
- Serve hotel guests confidently in English
- Handle complaints from international guests
- Improve guest satisfaction and elevate the hotel’s professional image
- Expand their understanding and vocabulary of hospitality English
- Interact with international guests with professionalism
Why Choose English Today?
Professional Trainers
Our trainers include both native speakers and local teachers, all CELTA-certified and highly dedicated.
Cross-Industry Experience
With over 15 years of experience, English Today has delivered English training to professionals across multiple industries.
Effective Learning Method
We apply the “Reverse 80-20 Method” (80% student talk time, 20% teacher talk time), ensuring active interaction and practical English use.
Program Testimonials
Hear directly from participants who have experienced English Today’s Hospitality English Training.
EXCELLENT 887 reviewsPosted on Muhammad Rizki Kurniawan2025-04-23 Good english course for companyPosted on Retno Dwirestiani2025-03-18 The reference is mostly American English, but the teacher shared the difference. I have interactive sessions. The explanation about context of every theory was very clear.Posted on Viona Lolista2025-03-12 Mr. Joe is the best teacher everPosted on sulistyo endri purwanto2025-03-06 Sangat MembantuPosted on Teguh Bekti2025-03-04 All are goods , enjoy learningPosted on Farah Umayna2025-03-02 Awesome Thank you Mr Joe and English Today. Mr. Joe is not only an exceptional teacher but also a supportive friend who will help you stay motivated throughout your English learning journey. They have a lot of games too..Posted on Hatin Mustika2025-03-02 Fun learning methods! However English skill communication is very important nowadays. Tutor has a good skill to deliver their knowledge, none is boring. I suggest you to join ET class to increase your English!Posted on RIZMELIA NORMALASARI2025-03-02 Amazing class. Learn in a happy atmosphere without pressure. Not a single bad word came out of Mr. Joe. It is always positive words from Mr Joe that really motivate us. Mr Joe is very friendly and fun. Thanks Mr. Joe.Load more
Ready to Improve Your English Skills?
Take your career to the next level with English Today.
Frequently Asked Questions
This program is ideal for hotel employees and hospitality professionals who want to improve their English in real workplace contexts and provide better service to guests and customers.
The program is flexible and tailored to participant needs. Duration and scheduling are adjusted to fit the selected program.
English Today offers both online and offline learning options, depending on your preference and availability.
Yes. Every participant will receive an official English Today certificate upon completion.
Simply contact our team through the provided contact button, and we’ll guide you through registration and preparation.