Introduction to E-mails

  • Introduction to email

  • E-mail structure

  • Subject lines

  • Opening to closing

  • Formality

Questionnaire

Big Brother is watching…
and checking your emails

Can we make a start now

  • Register

  • Formal and informal phrases

  • Abbreviations

  • Correct spelling

Emoticons

How important is accuracy in E-mails?

Enquiries

  • Writing and replying to enquiries

  • The advantages and disadvantages of E-mail

  • Polite language

  • E-mail addresses & symbols

  • The danger of viruses

  • Direct/indirect sentences

  • Active/passives sentences

Requesting Action

  • Typical phrases for making arrangement

  • Prepositions of time

  • Saying “sorry”

  • Confirming an order

  • Acronyms and abbreviations

  • To cc or not to cc?

  • Expressions related to enquiries

Exchanging Information

  • Informing and replying

  • Colloquial phrases and contractions

  • Quoting a previous E-mail

  • Being diplomatic

  • Domain names

  • Have you been spammed?

  • Sentence Structure (grammar)

  • Organization

Making and Confirming Arrangements

  • Welcoming audience

  • Introducing the topic

  • Introducing yourself to build credibilty

  • Dealing with nervousness

  • Welcoming audience

  • Introducing the topic

  • Introducing yourself to build credibilty

  • Dealing with nervousness