How to Handle Complaints
Learn How to Handle Complaints in English.
Situation: You are guiding a tourist from America. The tourist isn’t very happy with his accommodation. You take the initiative to handle his complaint
A : Good morning, I would appreciate some help with some problems that have come up. Would you mind to help me?
B : Good morning. I would like to help you smooth out any difficulties you are having. What can I help you with?
A : I think you need to take me to more instagrammable places instead of museums in Jakarta. I find it a little boring to visit historical sites.
B : Thank you for letting me know, sir. I’ll take you to instagrammable places in Jakarta like Skye Rooftop, Taman Mini Indonesia Indah and Pantai Ancol.
A : I also have some problems with my accomodation.
B : Is there anything in particular that is wrong with your room?
A : The room smelled of smoke, even though I am not a smoker and the water heater is not working.
B : I am sorry for your inconvenience, sir. I will pass your complaints to the hotel management to make sure they handle your complaints. In addition, please let me offer you a full package of Padang lunch as an apology.
A : Thank you for your prompt response.
B : You’re welcome, sir.
How to Handle Complaints in English
come up : Occur unexpectedly
smooth out : make something easier by removing a problem
in particular : special
apology : a statement to tell someone that you’re sorry
prompt : done quickly
- The room smelled ___ smoke.
What is the correct option to fill in the blank?
- The word ‘inconvenience’ means …
- What is the synonym of “prompt”?
- We _____ with an idea of offering free city tour for our customers.
Which of these is the correct phrasal verb to complete the sentence above?
- come up
- come down
- come across
- According to the dialogue, which of these is the correct statement?
- The tourist complained about the accommodation
- The tourist complained about the food
- The tourist complained about the tour guide’s explanations