English for Hospitality

Master English for hospitality with confidence and professionalism together with English Today

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English Training for Hospitality Employees by English Today

Delivering excellent service in the hospitality industry is essential. With English Today’s Hospitality English Training program, your employees and team will gain the skills to communicate more effectively with international guests.

A2+

CEFR Level A2+ (Pre Intermediate)

15

Topics

Who Is This Training Program For?

This program is designed for professionals in the hospitality industry who want their employees, staff, or team members to improve their English communication skills. With a carefully structured curriculum focused on hospitality, this program prepares participants to upgrade their English and compete on a global level.

Trusted by leading institutions and companies, English Today is the choice for those who want reliable and practical results.

Our Valued Clients/Partners

English For Hospitality
English For Hospitality
English For Hospitality
English For Hospitality
English For Hospitality
English For Hospitality

What You Will Learn in This Training

Even though preparing and delivering presentations in English can be challenging, with English Today you will gain deep knowledge and confidence in hospitality-related communication, including:

English communication skills for hospitality

.

How to serve international guests

.

Professional speaking techniques

.

Strategies for handling international guest complaints

.

Reception and front desk service

.

Restaurant and bar operations training

.

Topics Covered in This Program

01. Before Guest Check-In

  • Taking reservations by phone
  • Revising guest bookings
  • Suggesting alternative accommodations
  • Meeting hotel representatives at the airport

02. Guest Check-In

  • Welcoming guests with and without reservations
  • Completing registration forms
  • Escorting guests to their rooms
  • Handling dissatisfied guests

03. Hotel Services

  • Parking guest vehicles
  • Housekeeping – managing room issues
  • Room Service – taking orders
  • Receiving messages for guests

04. Restaurant Services

  • Taking restaurant reservations by phone & walk-ins
  • Explaining when no tables are available
  • Seating guests and taking food orders
  • Serving food & wine and handling payments

05. Handling Guest Issues

  • Arranging medical assistance for guests
  • Dealing with noisy or disruptive guests
  • Advising guests on using safe storage
  • Reporting guest problems

05. Guest Check-Out

  • Preparing for departure
  • Processing check-outs – resolving billing disputes
  • Currency exchange
  • Guest experience – leaving the hotel
English For Hospitality

Training Outcomes

After completing English Today’s Hospitality English Training, participants will be able to:

  • Serve hotel guests confidently in English
  • Handle complaints from international guests
  • Improve guest satisfaction and elevate the hotel’s professional image
  • Expand their understanding and vocabulary of hospitality English
  • Interact with international guests with professionalism

Why Choose English Today?

Professional Trainers

Our trainers include both native speakers and local teachers, all CELTA-certified and highly dedicated.

Cross-Industry Experience

With over 15 years of experience, English Today has delivered English training to professionals across multiple industries.

Effective Learning Method

We apply the “Reverse 80-20 Method” (80% student talk time, 20% teacher talk time), ensuring active interaction and practical English use.

Program Testimonials

Hear directly from participants who have experienced English Today’s Hospitality English Training.

Ready to Improve Your English Skills?

Take your career to the next level with English Today.

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Frequently Asked Questions

This program is ideal for hotel employees and hospitality professionals who want to improve their English in real workplace contexts and provide better service to guests and customers.

 The program is flexible and tailored to participant needs. Duration and scheduling are adjusted to fit the selected program.

English Today offers both online and offline learning options, depending on your preference and availability.

Yes. Every participant will receive an official English Today certificate upon completion.

Simply contact our team through the provided contact button, and we’ll guide you through registration and preparation.

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